Return Policy
Return Policy
Cool Breeze Direct
HVAC Equipment & Cooling Solutions
Policy at a Glance
Return Window: 30 days from delivery
Restocking Fee: 20% of original purchase price
Return Shipping: Customer is responsible
Refund Method: Original payment method (minus restocking fee)
Processing Time: 5–10 business days after item is received
Non-Returnable Items: Installed units, special orders, items missing components
1. Overview
At Cool Breeze Direct, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return window from the date of delivery, subject to the terms outlined below.
Due to the nature of HVAC equipment — including size, weight, and installation requirements — all approved returns may be subject to a restocking fee and must meet strict return conditions.
2. Return Eligibility
To qualify for a return:
- Item must be unused, uninstalled, and in original packaging
- All original components, accessories, and manuals must be included
- Return must be requested within 30 days of delivery
- Item must be in resellable condition
3. Non-Returnable Items
The following items are not eligible for return:
- Installed or used equipment
- Special order or custom items
- Items with missing parts or damaged packaging
- Clearance or final sale items (if applicable)
4. Return Process
To initiate a return:
👉 Visit our Start a Return page and submit a return request form.
Once your request is received:
- Our team will review your request within 24–48 hours
- If approved, you will receive return instructions and a designated return shipping address
- Do not send items back without approval
Approved returns will be provided with a return shipping address and detailed instructions.
Unauthorized returns may be refused.
5. Return Shipping
- Customers are responsible for all return shipping costs
- Original shipping and freight charges are non-refundable
- For large equipment, freight return coordination may be required
We recommend using a trackable shipping method.
6. Restocking Fee
Approved returns are subject to a 20% restocking fee, which will be deducted from your refund.
This fee covers inspection, repackaging, and restocking costs.
7. Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
- You will be notified once your refund is issued
8. Damaged or Defective Items
If your item arrives damaged or defective:
- You must report it within 48 hours of delivery
- Submit photos with your return request
- We will work quickly to resolve the issue
9. Electrical Components Policy
All electrical components (including but not limited to capacitors, control boards, sensors, and wiring-related parts) are non-refundable and non-returnable once:
- Installed, or
- Removed from original packaging
Due to the sensitive nature of electrical components, we cannot verify proper handling or installation once opened. This policy ensures product integrity and safety for all customers.
Any electrical components returned in violation of this policy will not be eligible for refund or exchange.
10. Contact Us
If you have any questions regarding returns, please contact us: