Return Request Form
Need to start a return?
Please complete the form below and include the following information in your message:
- Full Name
- Order Number
- Item(s) you are requesting to return
- Reason for return
- Date the order was received
- Request type (Refund or Exchange)
- Photos (required for damaged or defective items)
Once submitted, our team will review your request within 24-48 hours.
Before submitting your request:
- Returns must be requested within 30 days of delivery
- Items must be unused, uninstalled, and in original packaging
- Return approval is required before sending any items back
- Unauthorized returns may be refused or not processed
- Customer is responsible for return shipping unless item is defective
Example submission:
Order #1234
MRCOOL 12K Mini Split
Received: March 10, 2026
Reason: Wrong size ordered
Request: Exchange