Shipping policy

Effective Date: 2/19/2026

Thank you for shopping with Cool Breeze Direct. We proudly serve customers across North Carolina and are committed to providing clear communication and reliable delivery for all HVAC equipment and accessories.

Shipping Area

At this time, Cool Breeze Direct ships within North Carolina only.
We plan to expand nationwide in the future.

Orders placed with a shipping address outside of North Carolina will be canceled.

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 3:00 PM EST may be processed the following business day.

  • You will receive an order confirmation email after purchase.

  • Once shipped, you will receive tracking information via email.

Processing times may be extended during peak seasons or manufacturer backorders.

Manufacturer Direct Shipping (MRCOOL Products)

Most HVAC systems and large equipment are shipped directly from the manufacturer (MRCOOL) or authorized warehouse partners.

This means:

  • Products may ship separately if multiple items are ordered.

  • Shipping times may vary depending on manufacturer's inventory.

  • Tracking information will be provided once the order leaves the warehouse.

Cool Breeze Direct does not physically stock large equipment unless otherwise noted.

Freight Shipments (HVAC Systems & Large Equipment)

All HVAC systems ship directly from MRCOOL warehouses.

  • Orders typically ship within 24–48 hours

  • Delivery occurs within 3–5 business days total

Residential delivery and liftgate service are included in freight pricing.

A valid phone number is required at checkout for delivery coordination.

Customers must inspect shipments before signing.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product size and weight

  • Freight requirements

  • Delivery location within North Carolina

We do not offer free shipping at this time.

Delivery Timeframes

Estimated delivery times after processing:

  • Small parts & accessories: 3–7 business days

  • Full HVAC systems (freight): 5–10 business days

Delivery times are estimates and may vary based on manufacturer inventory and carrier schedules.

Address Accuracy

Customers are responsible for entering the correct shipping address.

Cool Breeze Direct is not responsible for:

  • Delays due to incorrect addresses

  • Packages delivered to incorrectly entered addresses

  • Additional fees are required for address corrections

Reshipping fees may apply if a package is returned.

Damaged, Missing, or Lost Shipments

If your order arrives damaged:

  1. Take photos immediately.

  2. Keep all packaging materials.

  3. Contact us within 48 hours of delivery at [Insert Email].

For lost shipments, please notify us within 5 business days of the expected delivery date.

Backorders & Delays

Occasionally, products may be backordered by the manufacturer.

If this occurs:

  • We will notify you as soon as possible.

  • You may choose to wait for the item or cancel your order for a refund.

Cool Breeze Direct is not responsible for delays caused by:

  • Carrier issues

  • Weather

  • Supply chain disruptions

  • Manufacturer inventory shortages

Questions?

Cool Breeze Direct
Email: inquiries@coolbreezehvac.com
Phone: 704-225-3659
Business Hours: Monday–Friday, 9 AM – 5 PM EST