Refund policy

Effective Date: 2/19/2026

Thank you for shopping with Cool Breeze Direct. Please review this policy carefully before placing your order.

Due to the nature of HVAC equipment and manufacturer-direct shipping, we maintain a strict return policy to protect product integrity and ensure compliance with manufacturer guidelines.

HVAC Equipment – All Sales Final

All HVAC systems and major equipment sales are final.

This includes, but is not limited to:

  • Mini-split systems

  • Condensers

  • Air handlers

  • Heat pumps

  • Furnaces

  • Complete HVAC system packages

HVAC equipment cannot be returned once shipped.

We strongly encourage customers to verify:

  • System sizing

  • Voltage requirements

  • Compatibility

  • Installation requirements

before completing their purchase.

Cool Breeze Direct is not responsible for incorrect sizing or compatibility selections made by the customer.

Accessories & Small Parts

Small accessories and non-installed parts may be eligible for return within 14 days of delivery if:

  • Item is unused

  • Item is unopened

  • Original packaging is intact

  • Return authorization is approved in writing

Return shipping costs are the responsibility of the customer.

A restocking fee of up to 20% may apply.

Damaged Freight Shipments

If your HVAC equipment arrives damaged:

  1. Inspect the shipment before signing.

  2. Note all visible damage on the delivery receipt.

  3. Take clear photos of the packaging and product.

  4. Contact us within 48 hours at returns@coolbreezehvac.com.

Failure to document damage at the time of delivery may void freight claims.

Order Cancellations

Orders may be canceled only before shipment.

Once an HVAC unit has shipped from the manufacturer or warehouse, the order cannot be canceled and is considered final.

Incorrect or Defective Items

If you receive the wrong item or a manufacturer-defective product:

  • Contact us within 3 business days of delivery.

  • Provide order number and photos.

  • We will coordinate directly with the manufacturer to resolve the issue under warranty guidelines.

Manufacturer Warranty

All HVAC equipment is covered under the manufacturer’s warranty.

Warranty terms, coverage, and claim processes are determined by the manufacturer.

Cool Breeze Direct does not provide additional warranties beyond those offered by the manufacturer.

Installation Disclaimer

Cool Breeze Direct is not responsible for:

  • Improper installation

  • Code violations

  • Labor costs

  • Electrical modifications

  • Refrigerant handling errors

  • Void manufacturer warranties due to improper setup

Professional installation is recommended unless purchasing a certified DIY system.

Contact Us

Cool Breeze Direct
Email: returns@coolbreezehvac.com

Phone: 704-225-3659

Business Hours: Monday–Friday, 9 AM – 5 PM EST